Part 19: Add Confirmation Message

Add Event handler once the record is saved in kb_feedback table

• Goto Data Resources
• Select Create Record 1
• Goto Events Section
• Expand Operation Succeeded event (This will be triggered after successful DB operation)
• Click Add New Event Handler
• Select Handler Star rating from the scripts section
• Click Save

Update the Script to handle Operation Succeeded event

• Goto Page Scripts
• Open Handler Star rating Script
• Append the following snippet

if (event.elementId == "create_record_1") {

        var items = [];
        var requestFailed = false;
        if (event.name == "DATA_OP_SUCCEEDED") {
            var output = event.payload.data.output.data.GlideRecord_Mutation.insert_kb_feedback;
            if (output == null) {
                requestFailed = true;
            } else {

                items.push({
                    id: "ratingArticleSuccess",
                    status: "info",
                    icon: "info-circle-outline",
                    content: "Feedback submitted.",
                    action: {
                        type: "dismiss"
                    }
                });
            }
        }

        if (event.name == "DATA_OP_FAILED" || requestFailed) {
            items.push({
                id: "flagArticleFailure",
                status: "critical",
                icon: "info-circle-outline",
                content: "Technical issue submitting a feedback. Try again later",
                action: {
                    type: "dismiss"
                }
            });
        }
        
        if (items.length > 0) {
            emit("NOW_UXF_PAGE#ADD_NOTIFICATIONS", {
                items
            });
        }
    }

Note: In the next post, We will walk through the entire code to understand how exactly this works. You should see a feedback text once you select the star rating

Great!! We have successfully added confirmation message on feedback submission rating to kb_feedback table